Personal Credits Home


Official Court Website Home





Frequently Asked Questions


Personal Credits Notice



Sample Acknowledgement Form



Sample Redemption Forms



Appeal Form



Notice Sent to Education Entities and Groups



Education Entities and Group Educational Services






Contact the Administrator





Applying for Personal Credits


In January 2014, a Personal Credits Acknowledgement Form was mailed to each CEP Recipient who has received a CEP payment. The Acknowledgment Form must be completed and returned to the Personal Credits Administrator postmarked no later than March 9, 2015.

If you did not receive your Acknowledgement Form by February 1st, 2014, please call the Personal Credits Help Desk at 1-866-343-1858 or
1-877-627-7027 (TTY).

You will receive a letter by mail once your Acknowledgement Form is received to let you know that we received it.  If we have any questions about your Acknowledgement Form we will contact you by telephone and/or mail so it is important to keep us informed of any changes to your address or telephone numbers. You can contact us: 

By Phone:           1-866-343-1858 or 1-877-627-7027 (TTY)

By Mail:              Personal Credits Administrator

                          Suite 3 - 505, 133 Weber St N Waterloo, ON N2J 3G9

By Fax:               1-888-842-1332

By Email:  

Incomplete information may lead to delays or denial of your request for Personal Credits.

You will receive another letter by mail once your Acknowledgement Form has been reviewed. If your Acknowledgement Form is approved, the letter will include a Personal Credits Redemption Form that you, and/or your Family Member(s), will need to provide to the Education Entity and/or Group. The Education Entity and/or Group will then need to fill out the Personal Credits Redemption Form and send it to us in order for the Education Entity and/or Group to receive the value of your Personal Credits.